PEOPLE DON’T FOLLOW INSTRUCTIONS THEY FOLLOW SYSTEMS
Let me tell you something dangerous: If you don’t create a system in your organisation, your employees will create their own. And trust me you won’t like the one they create.
THE FAST-FOOD FORMULA: DISCIPLINE BY DESIGN
Ever walked into a fast-food restaurant your chicken Inn or your KFC’s? Notice something? Nobody sits. Nobody leans. Nobody rests.
If you’re on a 12-hour shift, it’s 12 hours of standing. No negotiations. No “my legs are feeling things.”
Why? Because the system says: “We stand. We stay alert. We focus.”
THE BOUTIQUE SYNDROME: CHAOS DISGUISED AS CUSTOMER SERVICE
Now compare that with some boutiques. You walk in, the attendant is seated like a village chief, scrolling through Instagram, chewing gum, and only greeting you after confirming you’re not window-shopping.
This is the difference between a system… and vibes. Fast-food chains don’t depend on “good mood.” They depend on design.
COMFORT IS THE ENEMY OF PERFORMANCE
A seated employee is comfortable. A comfortable employee is distracted. A distracted employee is dangerous.
Standing forces alertness. Standing keeps them engaged. Standing ensures the customer is the centre of the universe not TikTok dances.
SYSTEMS CREATE CONSISTENCY NOT WISHES AND HOPES
Before you complain that your employees “don’t care,” ask yourself:
“Did I create a system they can abide by… or am I expecting excellence from people you’ve given freedom to be average?”
Systems protect your experience. Systems protect your revenue. Systems protect your brand.
CLEAR RULES ARE NOT CRUEL THEY ARE CLARITY
No phones during work hours? Not cruelty but focus.
Be on your feet? Not punishment but performance.
Serve first, chat later? Not oppression but professionalism.
Your team doesn’t rise to your dreams. They rise to your structures.
BUILD A SYSTEM, AND THE PEOPLE WILL RISE TO IT
Your organisation is either: A fast-food chain fast, focused, disciplined or A boutique with one chair, one phone, and zero urgency
Because at the end of the day:
Where there is no system, there is suffering. Where there is structure, there is service. Where there is discipline, there is growth.
Now the question is… Which one are you building?
If your business is still running on “hoping employees will behave,” you don’t have a staff problem you have a systems problem**.** Let me help train your team sales and customer service, drive performance, and transform your customer experience from chaos into consistency. +263 77 961 9739 | +260 972 936 033Build systems. Build discipline. Build a business that runs even when you’re not in the room.
By The Chartered Vendor #BusinessSystems #LeadershipLessons #BuildStructure #NoMoreVibes #CustomerExperienceMatters #HighPerformanceTeams #EntrepreneurMindset #CultureEatsStrategy
